Hiring a

Director of Operations

Company Overview

Power Marketing is a full-service advertising agency specializing in digital media strategy and media buying for both direct clients and agency collaborators. Backed by decades of industry experience, we manage a wide-ranging portfolio of national and regional brands.

We combine advertising expertise with data-driven insights and cutting-edge tools to build campaigns that deliver measurable results across every platform. Our difference lies in our dedication to authentic relationships and our belief that real partnerships drive real success.

The Opportunity

This is more than just an operations role, it’s a chance to be the CEO’s trusted right hand, helping translate vision into execution and running the day-to-day so they can focus on strategic growth. You’ll lead everything from team structure and workflow systems to client onboarding and resourcing, with a clear eye on scale and sustainability. You’ll play a hybrid role: part operator, part culture builder, part strategic integrator.

Key Responsibilities

Business Operations & Execution

• Oversee internal operations and workflow systems to ensure clarity, speed, and alignment
• Audit and optimize use of project management tools (currently Airtable)
• Introduce and implement scalable systems, playbooks, and SOPs
• Translate CEO’s strategic ideas into actionable and trackable operational plans
• Work with CEO and Leadership Team to turn vision into roadmaps, meeting cadences, and milestones
• Lead weekly leadership syncs, agency standups, and operational dashboards

Leadership & Strategic Support

• Serve as a thought partner and sounding board to the CEO/Partner
• Filter and prioritize high-level initiatives and ensure follow-through
• Own internal communications and cross-functional alignment
• Anticipate business needs and proactively propose solutions
• Track company goals and team accountability across functions

Organizational Development

• Develop scalable systems and training frameworks to onboard and support team members effectively.
• Foster a culture of accountability, alignment, and continuous improvement.
• Create system that can be trained, replicated and can scale.

Team & Culture Management

• Foster a culture of growth, clarity and collaboration
• Run clear, productive, and motivational team meetings
• Lead team performance cycles, goal tracking, and feedback systems
• Support team alignment with strategic goals and KPIs
• Encourage and organize continued education and professional development
• Manage personnel with integrity and transparency, including handling tough conversations when necessary

Client Experience & Sales Support

• Oversee and optimize the new client onboarding process to ensure a seamless transition from sale to service
• Collaborate with the sales team to nurture warm leads, clearly communicate the value of working with Power, and ensure operational readiness

Financial & Strategic Oversight

• Understand and manage agency pricing models, resource utilization, and profitability metrics
• Collaborate with leadership to support digital growth goals through operational excellence

AI & Efficiency Innovation

• Explore and implement emerging tools (including AI) to streamline processes and operations
• Identify automation opportunities across admin, creative and reporting processes

Requirements

• 8+ years of senior operations or senior leadership experience in a marketing, media, or agency environment
• Proven experience managing remote teams and operational transitions
• Exceptional organizational and project management skills
• Strong understanding of digital tools and workflows, especially project management software (Airtable or similar)
• Demonstrated ability to integrate AI tools into business processes is a plus
• Comfortable with direct communication and team management
• Knowledge of agency resourcing, pricing, and staffing models
• Experience supporting and enhancing a company’s sales process through operational alignment
• Strong problem-solving skills and the ability to implement ideas with clarity and consistency

Personal Qualities

• Growth mindset with a proactive, solutions-oriented approach
• Excellent communicator who can motivate, delegate, and inspire
• Highly adaptable and able to thrive in a fast-paced, evolving environment
• Team-focused, mission-driven, and emotionally intelligent

Benefits

• Full Medical Benefits (medical, dental, vision)
• 401k Options & Match
• Hybrid Remote Work Schedule
• Schedule Flexibility
• Paid Time Off

Important Details

• 110k – 135k annual salary DOE, with bonus opportunity
• Office headquarters in Spokane, WA